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Design and Print Meeting Several people's hands with papers and color books
Kool Change Printing Logo Mark



Q: What kind of printing services do you offer?

A: We offer a wide range of printing services including business cards, flyers, brochures, banners, postcards, and much more. We also offer custom printing services to meet your unique needs.

Q: How do I place an order?

A: You can place an order by filling out our online order form, by email, phone or in-person. Simply let us know what you need, and we will work with you to provide the best solution.

Q: What file formats do you accept for printing?

A: We accept a variety of file formats including PDF, JPEG, PNG, and AI. Please make sure to provide high-resolution files to ensure the best quality print.

Q: How long does it take to get my order?

A: The turnaround time for each order varies depending on the size and complexity of the order. Typically, most orders are completed within 5-7 business days.

Q: Do you offer design services?

A: Yes, we offer design services to help you create professional and eye-catching designs that will stand out. We have a team of experienced graphic designers who can work with you to bring your vision to life.


Q: Can you print on different types of paper or materials?

A: Yes, we offer a variety of paper stocks and materials to choose from, including gloss, matte, and specialty papers. We also offer printing on materials such as vinyl, fabric, and metal.

Q: What if I'm not satisfied with my order?

A: Our goal is to ensure your complete satisfaction with every order. If for any reason you are not satisfied with your order, please let us know and we will do everything we can to make it right.

Q: Do you offer rush services?

A: Yes, we offer rush services for an additional fee. Please let us know your deadline and we will do our best to accommodate your needs.

Q: What payment methods do you accept?

A: We accept a variety of payment methods including cash, check, credit card, and some repeat clients have house charge accounts.

Q: Do you offer shipping services?

A: Yes, we offer shipping services to anywhere in the United States. Shipping fees vary depending on the size and weight of the package.

Common printing terms and their meanings



This refers to the area of an image or design that extends beyond the edge of the finished piece. Bleed is necessary to ensure that the final printed piece has no white borders or unprinted areas.


This stands for cyan, magenta, yellow, and key (black), which are the four colors used in most printing processes. These colors are combined to create a wide range of colors and shades.


This stands for dots per inch, which is a measurement of print resolution. The higher the DPI, the finer the detail and clarity of the printed image.


This refers to the surface texture or coating of a printed piece. Common finishes include glossy, matte, and satin.


This stands for grams per square meter, which is a measurement of the weight and thickness of paper or cardstock. The higher the GSM, the thicker and more durable the paper.


This is a color-matching system used by printers to ensure color accuracy. Pantone colors are numbered and standardized across the printing industry.


This refers to a file that is properly formatted and set up for printing. A print-ready file should meet the print shop's requirements for file type, resolution, bleed, and color mode.


This is a sample of the final printed piece that is used to check for accuracy and make any necessary changes before printing the full order.


This refers to the number of pixels in an image, and determines the quality and clarity of the printed image. The higher the resolution, the sharper and more detailed the printed image.

Spot color

This refers to a specific color that is printed using a single ink, rather than a combination of CMYK inks. Spot colors are often used for branding or logo colors that need to be consistent across different materials.

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